Refund Policy RETURNS

Refund Policy

RETURNS

Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Certain types of goods are not eligible for return, such as:

• Perishable items (e.g., food, flowers, newspapers, or magazines)

• Intimate or sanitary products

• Hazardous materials, flammable liquids, or gases

Other non-returnable items include:

• Gift cards

• Downloadable software

• Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

In certain cases, partial refunds may be granted (if applicable):

• Books with obvious signs of use

• Opened CDs, DVDs, VHS tapes, software, video games, audio cassettes, or vinyl records

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error

• Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will notify you via email about the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few days.

Late or missing refunds (if applicable)

If you have not received your refund yet, please:

1. Check your bank account again.

2. Contact your credit card company; it may take some time for the refund to officially post.

3. Contact your bank, as there may be a processing delay.

If you’ve done all of this and still have not received your refund, please contact us at contact-us@iskaab.com.

Sale items (if applicable)

Only regular-priced items are refundable. Unfortunately, sale or discounted items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, send us an email at contact-us@iskaab.com and mail your item to:

Olivet, 45160, France.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be sent to you.

If the item wasn’t marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

Shipping

To return your product, please mail it to:

Olivet, 45160, France.

Return shipping costs are your responsibility and are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

The time it takes to receive an exchanged product may vary depending on your location.

If you are returning an item valued at over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.