Frequently asked questions
FAQ
What is your shipping policy?
We offer fast shipping with a delivery window of 3 to 10 days. Depending on your location, your order will be processed and shipped promptly, so you can enjoy your new sandals and slippers as soon as possible!
Do you offer a return policy?
Yes, we do! We offer a 30-day return policy. If for any reason you are not completely satisfied with your purchase, you can return the product within 30 days of receiving it. We provide a 100% money-back guarantee for returns, so you can shop with confidence.
How do I track my order?
After placing an order on our website, you will receive an email with a tracking number. This tracking number will allow you to monitor the status of your order and track its delivery in real time.
What if I receive a damaged or incorrect item?
We’re sorry if something goes wrong with your order! If you receive a damaged or incorrect item, please contact our customer support team immediately. We will assist you with a quick resolution, including arranging a return and providing a full refund or exchange.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible. If the order hasn’t shipped yet, we’ll do our best to update the address for you. Once the order is shipped, we can’t change the address.